
About Scintilla Specialists
People at the Center
Scintilla, the Italian word for spark, resonates with us!
We know people are the spark and beating heart of any organization. Whether the emphasis is products, services, programs, or capabilities, each aspect invites thoughtful exploration when seeking to meet the needs of end users (internally and externally). By activating empathy and innovation – with a shared mindset and methods to spark ideas and experimentation - we can reimagine challenges with and for that beating heart.
Let's
scintilla together!
Understanding. People.
In-depth discovery to deeply appreciate who it is you would like to positively impact, uncovering their true wants and needs, and creating a detailed profile that reflects their experience with your product, service, or process. Understanding each other and surfacing truths fuels relationships, catapults change, and ultimately results.
Insights. Change.
We help you understand the voice of your culture by developing a “PIC”, People Insight Canvas. With that view we can address opportunities. Whether an employee usability feedback community, a change liaison network, or a culture program, these powerful networks can help you understand what matters most to team members to make informed decisions about products, services, and be champions for change.
Immersive. Experiences.
Learning a consistent and scalable human-centered skill set to address genuine challenges faced by real individuals. Enabling Change with Empathy first to ensure healthy adoption that sticks. Engaging in active connections and dialogues to enhance Understanding, Connection, Community, and Belonging. Collaborating to meet the desires and requirements of the people affected effectively.
Custom Engagements
Spark Studio
Whether it's a 2 hour session, 2 days, or an immersive 10% of your capacity for 10 weeks - you'll learn and apply human centered design and change management tools to spark, shape, and sustain decisions, partnerships, and innovative solutions.
Culture Integration
New leaders, merging teams, and acquisitions all deserve some love! You'll hear and share what's typically withheld to mature your function, reduce friction, align expectations, and advance strategy. Pairing empathy-based interviews, proven assessments (The Five Behaviors), and engaging workshops to support high performance during transitions.
Employee Feedback
Your people often times notice problems and patterns before you and they want to be a part of the conversation and solution. Cultivate authentic connections that uncover opportunities to make your employee and user experiences better by establishing user feedback and/or change liaison communities.
Capability Accelerator
Most orgs don't fail at strategy - they fail at execution.
We help you build or evolve capability for turning strategy into results - consistently, visibly, and at scale. Shift Change, Project Management, and Quality offices into a core business muscle.
Heather DeLapp
Co-Founder
Michelle Coblentz
Co-Founder
